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Frequently Asked Questions How can I purchase the jewelry? We provide our Memory In My Heart fingerprint jewelry and keepsakes to the funeral home, mortuary, and crematory industry. If you would like to purchase our jewelry, you can purchase online or contact us by e-mail or by phone at 888-550-5166 for more information.
What is a fingerprint kit? A fingerprint or thumbprint kit is either a mold material or a fingerprint ID card that is used to capture a fingerprint or thumbprint, baby's hand or foot, or pet paw print to make an impression or ink print. These are provided to you via mail from our Shop page. Kits are included with every jewelry purchase. The sterling silver large rope loop heart pendant to the left has an adult inked fingerprint and a mold impression fingerprint of a child. What is the process when an order is placed? Information will be taken on the specific jewelry item and all other information to finish the keepsake piece. If you already have a fingerprint ID card, then you can mail or e-mail a photocopy to start the process. Depending on which jewelry item purchased, either a mold impression kit or a fingerprint ID card will be mailed to you along with a postage-paid return envelope and instruction on how to take the fingerprints. Once we have received the fingerprints, we will contact you. The fingerprint jewelry keepsake will be ready in approximately 4-6 weeks. How long do you keep the fingerprints on file? We keep all fingerprint impressions and ink prints on file permanently for use at a future date.
What is the size of the Heart Pendant? The heart pendant is approximately 1" to 1 1/8" in width from side to side. The large heart pendant will normally fit a full adult print. The small charm size pendant is approximately 3/4" in width from side to side. The small charm size pendant will normally fit the full child's print and a partial adult print. All pieces are custom made and we try to capture the entire print on a piece, unless specific dimensions and directions are given otherwise. What if I want to create my own design? When placing an order for your own design, you can mail or e-mail a drawing of your design with dimensions. Pricing of the custom piece will be determined and we will contact you to complete the purchase. If you have a fingerprint ID card already, please mail or e-mail a photocopy of the fingerprints. If you do not have fingerprints, then the fingerprint kit is included with your jewelry purchase. Do you offer gold without nickel? Yes, we offer nickel-free white gold by special request. Do you offer silver without copper? Yes, we offer .999 fine silver by special request. .999 fine silver is a softer metal than sterling silver and can wear faster over time.
What finishes do you offer? We offer a high polish shine, a satin finish or matte finish, and a rough finish. The satin finish is great for everyday wear.
Does the order come with the piece to attach to the necklace or charm bracelet? Yes, all our pieces come with a heavy gauge jump ring. Some pieces can be heavy and we do not want them to fall off of your necklace or bracelet. Jump rings can be soldered closed by request. How thick is the heart charm from a mold impression? The approximate thickness is 1/8". The mold impression create depth to your keepsake.
Do you offer any other fonts? Yes, we do have a large selection of fonts. Our offerings include Baby Script, Helvetica - Single Line, Helvetica - Four Line, Script - Single Line, Script - Double Line, Script - Four Line, Balmoral, Goudy, Optima, Roman, Monogram, Vanessa, and Block. If you would like a different font, please let us know and we will see what we can do to accommodate your request.
Do you offer fingerprint jewelry from a
fingerprint ID card? Yes, we can make a jewelry piece from a
fingerprint ID card or any ink print. We offer our own fingerprint
ID
card, or you can provide a clean, crisp
photocopy of your own fingerprint id card or other ink print. You can
mail or e-mail your photocopy. Please
contact us for information on how to
place your order using a fingerprint or thumbprint id card.
Can you place my child's birthstone place on the jewelry? Yes, we offer natural birthstones for any design. There is an additional fee for the stone selection. We offer the best quality gemstones and diamonds. Birthstones can be place in the front of any piece or on the back of any mold impression keepsake. We offer the following natural birthstones: Garnet for January, Amethyst for February, Aquamarine for March, Diamond with and without grading report or White Topaz for April, Emerald for May, Alexandrite for June, Ruby for July, Peridot for August, Sapphire for September, Pink Tourmaline for October, Yellow Topaz for November, and Blue Topaz for December. If you desire a different shape and size for your keepsake, please contact us for pricing. We will also place your own stone in your keepsake for an additional charge.
Do you use Precious Metal Clay? No, all our pieces are hand crafted in wax and cast in our own studio with your precious metal selection. We offer .999 fine silver (silver without copper) through the art of lost wax casting. We offer .925 sterling silver, 14kt yellow, rose, and white gold, palladium, and 18kt yellow and white gold. Pieces made from Precious Metal Clay (.999 fine silver) are less durable and wear faster than sterling silver.
How long does it take? The fingerprint or thumbprint jewelry takes approximately four to six weeks to complete for the entire process. How big of a fingerprint or thumbprint can we imprint? Fingerprints can be taken from children 9 months and older with a visible fingerprint through adults. There is no age limit. Large fingerprints, thumbprints, handprints or footprints from an ink print can be resized to suit your design. If you desire a print from a baby less than 9 months of age, we suggest you take a toe print with the mold impression material or a full footprint and/or handprint on an ink card.
Can I have a fingerprint or thumbprint piece done of my dying child or grandparent? Yes. Please contact us for more information. We will work with your fingerprint ID card or ink print or provide one for you. FedEx overnight shipping is available. I do not have a fingerprint of my deceased mother, but have her handwriting, can I get that message on a piece? Yes, we would need a clean, crisp photocopy of the message and can create a unique piece with the handwriting. Please contact us for more information and to place an order. We also offer the special handwriting or love note on the back of any piece. Can I order the dog tag in 14kt Yellow Gold? Yes, all our jewelry designs are offered in .925 sterling silver, 14kt yellow, white, rose and 18kt yellow gold. We offer nickel-free white gold, palladium and platinum by special request. Can we make more that one item from each impression? More than one piece can be ordered with a fingerprint mold impression or ink print, just let us know how many pieces when placing the order. We keep all molds and fingerprints on file indefinately so you may order in the future. How old do the children need to be? Babies have such fine fingerprints that they do not show up well on the mold kits or fingerprint ID card until after the child is around 9 months of age. But - the footprint or toe print can be used from birth. Fingerprint jewelry is available for all ages 9 months and above with a visible fingerprint. An ink print of the hands and feet can be used from birth. A photocopy of the ink print is all that is needed. Can I use the dog tag for a key chain? Yes. We will design your keepsake fingerprint jewelry piece for whatever you need - keychain, dog tag necklace or pendant. Just let us know when you place your order. I want a heart that is asymmetrical, do you offer that? Yes, you can design the shape of the heart and the placement of the fingerprint on the heart. Please provide a drawing with dimensions. Is it messy to do? No. The hand or foot just needs to be washed once the impression or print is taken. Can my piece be engraved? Engraving is included with every keepsakes. Custom personalized engraving is available for all jewelry pieces. We offer professional engraving on the front or stamped information on the front for a more casual look. Engraving fonts include Baby Script, Helvetica, Block, Single Line Script and Double Line Script. If you desire a different engraving font, please let us know and we will see if we can accommodate your request. All engraving is included with your order. There is no additional charge for engraving or stamped information. How much can be engraved on the back of the large heart? The back of most charms and pendants can accommodate approximately 3-4 lines of information. The dog tag can accommodate approximately 6-8 lines of information. Can I put more than one fingerprint or thumbprint on a single piece? Yes. We also offer many different designs for multiple fingerprints or thumbprints. We offer pieces with the fingerprint back-to-back or can add more than one on the same piece. Custom requests and designs are our specialty. All our back to back keepsakes are double listed price. Can I combine styles? Yes. We encourage you to be creative and enjoy this process. You can create your own unique fingerprint jewelry design. Can I design my own shape or size? Yes, just submit your ideas and we will do our best! Every piece is unique and custom made just for you. Can I get a piece to match the jewelry I already have? Yes. Just provide the information about your piece and ideas and we will do our best. You can also e-mail us with your information. Please provide as close of dimensions of your piece along with dimensions of jump rings. What is your privacy policy? We do not disclose our customer information to anyone. Upon request, your original fingerprint ID card will be sent back with your order - please only mail a photocopy. If you plan on placing more orders in the future, please let us know. Do you guarantee your workmanship? Yes, we guarantee our precious metal selection, quality, craftsmanship, and the final product and engraving per the specifications from the original order. If you have any questions about your order or keepsake, please contact us. Each fingerprint or thumbprint jewelry item you order is commissioned art and custom crafted, cast and finished by hand. Any surface variations is to be expected and adds to the natural beauty and individuality of these hand crafted unique fingerprint jewelry. Please e-mail us or call 888-550-5166 for information or if you have any questions about our products. Accepting VISA, MasterCard, American Express, Discover, Personal Check and PayPal
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Can my funeral home take the prints? Yes,
we provide fingerprint ID cards and mold impression kits to funeral homes. They can take
the prints and mail them back to us. If you already
have an ink fingerprint from another source, we can also work with that.
If you have a fingerprint mold from another source, please provide us
with information as to the material and we will try and accommodate your
request. We will contact you to finish
your order.
